Frequently Asked Questions about our Embroidery Process
Q: Can I combine items to reach your quantity discounts?
A: Yes, on most embroidered apparel you can, but email us with the styles you are interested in and we can give you more details. It is IMPORTANT that the design is exactly the same on all pieces and thread colors are the same to receive quantity price breaks.
The same holds true for most of our caps. Again, design & thread colors must be the same on all pieces to receive price breaks.
CAPS and IMPRINTED ITEMS CAN NOT BE COMBINED.
Q: Do you ship to Canada or Overseas?
A: No, I am sorry. We do however ship to APO and FPO addresses at this time.
Q: What type of file format should I send my logo in?
A: Our preferred format for your artwork is eps, however we do accept, pdf, jpg, gif, bmp, tif and other forms as well. We've also worked of scanned business cards and letterheads, although keep in mind the better the artwork the better the final product. =]
Q: How many thread colors can I use without an extra charge?
A: You can go up to 10 thread colors without any extra charge.
Q: Can I get samples?
A: Yes. We offer blank samples at our 6 piece pricing + shipping. Samples can not be returned. Wash it, try it on, pass it around etc. Then return it to us with your order of 6 and we will embroidery it for free!
Q: What are your set up fees on quantities less than 144?
A: A ONE TIME charge. A FLAT rate set up fee of $25.00. The set up is for unlimited lifetime use of your logo. Even minor edits are free.
Q: What is the set up fee and do I pay that everytime I order?
A: The set up fee is a labor charge to convert your graphic into stitches. This is a one time fee and you never pay that again. You have unlimited use of the logo.
Q: Do you provide a proof of the logo so I can see it before you embroider my items?
A: Yes, we provide a 3-D image of your logo. Within 3-4 days of order placement, we provide a proof for your review. You can make any changes at that time without any additional charges. We want to be sure you are completely satisfied before we send your order to production.
Q: Some companies charge exorbitant shipping fees, what are your shipping fees and what service to you use?
A: We do not elevate our shipping fees. There is no handling fee. We charge exactly what UPS charges us, no more. On 144 or more, we offer free shipping anywhere in the continental U.S. (Offer does not include APO/FPO addresses or Carhartt jackets)
Q: How many days will it take for UPS to get my order to me?
A: See the map below to determine time in transit for your area. ESTIMATED.
Q: Does your prices on your Apparel page include embroidery?
A: Yes, all prices include custom embroidered logo. Left chest or Cap front. As of May 1st, 2012 we found it necessary to charge more than our normally posted prices for designs that are over 17,000 stitches for left chest and 12,000 stitches for caps. 95% of designs fall below this mark. Email us your logo if you want to confirm the stitch count of your logo.
Q: Do you embroider on the sleeve, back yoke or back of hats?
A: Yes we do! Cost depends on detail of logo. Please email or call us for a quote. 800-485-1766.
Q: What is your turnaround time?
A: Figure about 7-10 days + time in transit on average. On orders less than 6, our turnaround time could be longer. Email us for exact timeframes.
Q: Do you do rush orders and if so, what is your charge?
A: Yes, we do. We charge $50 for rush orders that require 5 days turnaround which means from the time the order is placed til the ship date.
Q: What is my minimum order?
A: No minimums! But please keep in mind on orders less than 6, your turnaround may be longer.
Q: What are your terms and payment options?
A: We accept Mcard, Visa & Amex, as well as money order. We do not accept open accounts or N-terms. Your credit card is charged after logo is approved. The only exceptions to that is if your order is over $2,000 we require 50% down and 50% at time of logo approval. And if it is a rush order, then your card must be charged in full at the time order is placed. If paying by money order, it must be received before we can process your order.
Q: Do you accept purchase orders?
A: Right now, we do not accept terms. However, if you would like to send us a company check we process your order once it is received.
Q: What is the cost to add a personal name?
A: $6.00 to add a name (limit 2 words) . If two lines of text cost is $8.00. Three lines of text is $10.00. For personalization on Carhartts, please add $2.00.
Q: What is your return policy?
A: Once your garment is embroidered, the sale is final.
Q: Once I place my order, can I change it?
A: Unfortunately, no. Once you give us the go ahead to place your order it can not be revised. If you would like to add to the order, it will be considered a second order. Should you choose to cancel, you will be charged a restocking fee of 20% or a minimum of $50.00.
Q: What if I want to order 1 blank item as a gift and it doesn't fit. Can I return it?
A: Normally, we don't like to sell blank items because we are not a retail store. However on special occasions we do oblige our customers in which case the sale is final.