Frequently Asked Questions
Q: Can I combine items to reach your quantity discounts?
A: Yes, on most embroidered apparel you can, but email us with the styles you are interested in and we can give you more details. It is IMPORTANT that the design is exactly the same on all pieces and thread colors are the same to receive quantity price breaks.
The same holds true for most of our caps. Again, design & thread colors must be the same on all pieces to receive price breaks.
CAPS, PROMOTIONAL ITEMS AND IMPRINTED ITEMS CAN NOT BE COMBINED.
Q: Can I get samples?
A: Yes. We offer blank samples at our 6 piece pricing + shipping. Samples can not be returned.
Q: What are your set up fees on quantities less than 144?
A: For 2008, we are introducing a new FLAT rate set up fee of $20.00. This is a one time fee.
Q: Do you provide a proof of the logo so I can see it before you embroider my items?
A: Yes, we provide a 3-D image of your logo, but you must have an order placed before we can begin working on your logo. Within 24 hours of order placement, we provide a proof for your review. You can make any changes at that time without any additional charges. We want to be sure you are completely satisfied before we send your order to production.
Q: Some companies charge exorbitant shipping fees, what are your shipping fees and what service to you use?
A: We do not elevate our shipping fees. There is no handling fee. We charge exactly what UPS charges us, no more.
Q: Does your prices on your Apparel page include embroidery?
A: Yes, left chest embroidery or on caps, a front embroidery.
Q: What is your turnaround time?
A: Normally, 7 days. In our busiest season sometimes 10. On orders less than 6, our turnaround time could be longer. Email us for exact timeframes.
Q: Do you do rush orders and if so, what is your charge?
A: Yes, we do. At this time we don't charge a rush fee. However any orders with less than 6 day rush turnaround must be paid in full at time of order placement.
Q: What is my minimum order?
A: No minimums! But please keep in mind on orders less than 6, your turnaround may be longer during our busy season.
Q: What are your terms and payment options?
A: We accept Mcard, Visa & Amex, as well as money order. We do not accept open accounts or N-terms. Your credit card is charged after logo is approved. Unless it is a rush order, then your card must be charged at the time order is placed. If paying by money order, it must be received before we can process your order.
Q: What is the cost to add a personal name?
A: $5.00 to add a name. If two lines of text $6.00.
Q: What is your return policy?
A: Once your garment is embroidered, the sale is final.
Q: What if I want to order 1 blank item as a gift and it doesn't fit. Can I return it?
A: Normally, we don't like to sell blank items because we are not a retail store. However on special occasions we do oblige our customers in which case the sale is final.
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